Right to Public Service Act

Services provided by the Urban Local Bodies

(I)

 

Time limit for providing service by the Urban Local Body

(II)

 

Designated Officer

(III)

 

Appellate Officer

(IV)

 

Reviewing Officer

(V)

 

1.  Water Supply:1.1. Sanction of new house connection 10 days from receipt of application Executive  Officer Chairman District Magistrate
1.2. Effecting of new house connection/ shifting of water connection. 30 days from receipt of application
1.3. Repairing of water supply line (Minor repairing) 7 days
1.4. Arresting leakage of water in mains and wash of ferrule. 2 days
1.5. Change of shifting of ferrule 15 days
1.6.Supply of water through tanker / lorry Within 24 hours of application.
1.7. Stoppage of misuse of water due to malfunction/ removal of street taps etc. 10 days
1.8. Replacement of defective meter. N.A
1.9. Actions against illegal method of taking water from municipal mains. 10 days
2. Sanction of building plan:2.1. Approval of Site Plan and building plan for the residential buildings having height of 14.5 meters or above. 60 days Executive Officer Chairman District Magistrate
2.2. Sanction of Site Plan and building plan of residential buildings having height of less than 14.5 meters  30 days
2.3. Sanction of Site plan and building plan for commercial or mixed use buildings. 30 days
2.4. Sanction of Site plan and building plan for institutional buildings. 30 days
2.5.Sanction of plan for addition, alteration or repairing of old buildings. 30 days
2.6. Initiating actions against illegal buildings/ building activities. 15 day
3. Birth and Death Registration:3.1. Issuance of Birth and Death Certificate Within 3 days after receiving report form the concerned Health Centre/ Hospital/ Nursing Home- If reported within 21 days from occurrence of Birth and Death. Executive Chairman District Magistrate
3.2. Birth Certificate in case of domestic birth or death. 7 days after receiving report form the concerned Health Centre/ Hospital/ Nursing Home- If reported within 21 days from occurrence of Birth and Death.
3.2.  Issuance of copy of Birth and Death Certificate Within 7 days, if recorded after the birth and death.
3.3. Issuance of Cremation Certificate At the time of cremation from the crematorium/ burial ground, if cremated or buried, as the case may be, in a crematorium/ burial ground of a Urban Local Body.
3.4. Correction of records related to Birth or Death Certificate 15 days
4. Enlistment of Profession Trade and Calling and other licences:4.1. New Enlistment Certificate 7 days Executive Officer Chairman District Magistrate
4.2. Renewal 3 days
4.3. Registration of cart, carriage etc. 3 days
5.  Assessment:5.1. Assessment of new holding, partition, change of name/ correction of records 60 days Executive Officer Chairman District Magistrate
5.2. Issuance of any type of certificate or certified copy 15 days
5.3. Licence for advertisement 7 days
5.4. Licence of private market 7 days
6. Conservancy:6.1.  Garbage Cleaning 2 days Executive Officer Chairman District Magistrate
6.2. Removal of animal carcass 1 day
6.3. Cleaning of drains 5 days
6.4. Cleaning of chocked drain 2 days
6.5.   Cesspool tank wash 10 days
6.6. Cleaning of hydrants 7 days (except in the urgent occasions of water logging)
6.7. Cleaning of garbage after receipt of Special Cleansing Charge. 1 day
6.8. Removal of materials dumped on the public thoroughfare. Within 2 days from the date of expiry of term, as determined by the Urban Local Body, of the owner of such material to remove.
7.  Electric:7.1. Replacement of defective street lamp and repairing (Minor) 7 days Executive Officer Chairman District Magistrate
7.2. Installation of new street light 7 days from the date of completion of installation of poles and connection by the electric supply agency but subject to availability of fund.
8. Public Works:8.1. Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road,  to avoid any imminent danger on life and property of public. 7 days but subject to availability of fund. Executive Officer Chairman  District Magistrate  ,
8.2. Repairing of drains 2 to 7 days depending on urgency but subject to availability of fund.
8.3. Repairing / removal of street furniture 2-7 days depending on urgency but subject to availability of fund.
8.4. Repairing of bridges/ culvert or providing temporary thorough fare over any water course till repairing of the bridge/ culvert. 15 days but subject to availability of fund.
8.5. Restoration of road, drain, culvert etc. after installation/ repairing of water supply/ electric/ telephone or lines of other utilities lying under or beside such road/ drain/ culvert etc. 15 days but subject to availability of fund.